Manage your Virgin Media O2 ID
You’ll use your Virgin Media O2 ID to sign in to Virgin Media and O2 online services instead of using separate Virgin Media sign in and O2 sign in details. If you need help understanding or managing your Virgin Media O2 ID, read our frequently asked questions below to find out more.
Frequently asked questions
At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.
The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.
You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2.
You’ll need a Virgin Media O2 ID to manage Virgin Media and O2 services online. This replaces your My Virgin Media sign in or My O2 sign in to be done with two different sets of sign in credentials.
This way you’ll only need to remember one set of sign in credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure.
When you sign in on either the Virgin Media or O2 app with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device.
Benefits of using a Virgin Media O2 ID:
You’ll only need to remember one set of sign in details to access all your Virgin Media and O2 online services
When signing in with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device
You’ll benefit from using the latest security methods, like passkeys
Find out more in our handy video below.
A Virgin Media O2 ID replaces the need to create separate Virgin Media sign in and O2 sign in details for Virgin Media and O2 online spaces.
If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.
Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.
No, not at all. Create your Virgin Media O2 ID and use it to access the Virgin Media or O2 online spaces you’re interested in. And if you join Virgin Media or O2, you can link your new account to your Virgin Media O2 ID.
You can manage it online, just head over to My Virgin Media or My O2 through the links below. Go to Account settings once you’ve signed in to My Virgin Media, or if you’re signing in to My O2 go to Manage your details.
You’ll need a separate username and password to sign in to Virgin Media Community.
For O2 Community you’ll need to sign in with a Virgin Media O2 ID, even if you don’t have a Virgin Media or an O2 account.
To join to the Virgin Media Community, follow the link below and tap Sign up.
Sign up to Virgin Media Community
For the O2 Forum, sign up by following the below link and tap Register now.
When you register for a Virgin Media O2 ID, we’ll automatically link your accounts if your sign in email address matches. If you signed up for your Virgin Media O2 ID with an email address different to the one you used for My Virgin Media or My O2, we’ll ask for the details of your Virgin Media and O2 accounts and link them to your ID.
If you skipped this step during registration, follow these steps:
Sign in with your Virgin Media O2 ID
Go to Account settings, and then ID settings
Tap Manage your products
Navigate down and choose either Link your Virgin Media account or Link your O2 account
Follow the on-screen instructions
So that you can get the best out of managing your account online, it’s best to create just one Virgin Media O2 ID and link both of your Virgin Media and O2 accounts to it.
If you don’t want to do that, you can create two separate Virgin Media O2 IDs, and link one to each of your Virgin Media and O2 accounts. You’ll need to use two different email addresses (that belong to you) to set this up.
We may have to lock your online account for security reasons if we suspect there’s been any unusual activity.
If your account has been locked, we’ll let you know when you try to sign in with your Virgin Media O2 ID. Simply follow our steps to unlock it and afterwards, sign in.
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